Return Goods Authorization Form
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Terms and Conditions
PAYMENT TERMS & CONDITIONS

Standard terms are Net 30 Days and apply to all existing customers. All orders are subject to acceptance by Sealed Unit Parts Co., Inc. (SUPCO). Orders are accepted only at our corporate office in New Jersey. Possession of a Distributor Price List does not entitle the bearer to wholesale net prices or the purchase of the SUPCO product lines. Shipments will be invoiced at prices in effect at time of order acceptance and are subject to change.
Minimum Order: For United States (contiguous 48 states), Canada and Mexico minimum order is $100.00. Orders less than $100.00 will incur a $10.00 handling charge.
For all other orders, minimum order is $250.00. Orders less than $250.00 will not be accepted.
Prices are in USA Dollars and are not intended for International purposes.


SHIPPING & HANDLING CHARGES

All shipments are F.O.B. Factory unless otherwise specified.

On orders for shipment within the contiguous 48 states & Canada totaling $2,000.00, no shipping or handling charges are applied for ground freight. Method of shipping is at the discretion of SUPCO. If expedited freight is needed, SUPCO will prepay the charges and bill the customer. All back orders will be shipped according to the terms of the original order.

Alaska, Hawaii, Puerto Rico, and all Export Freight Policy: Ground Freight prepaid to port $2,500 or more. There will be no backorders. Hazardous materials on export orders are subject to freight service limitations, longer order lead times and additional costs for processing and freight. Specific freight quotes may be required.

All Accessorial Charges will be billed Collect unless otherwise noted (i.e. Liftgate, Inside Delivery, etc.)



SHORTAGES/DAMAGES

All claims for shortages or errors must be made within ten (10) days of receipt of shipment. Claims for in-transit damages must be made with the delivering carrier.


OPEN ACCOUNT AUTHORIZATION

Prior credit approval and authorization for open account status must be received before new accounts are accepted. New accounts are only accepted at our corporate office in New Jersey. A completed credit application, including complete bank information and three current commercial credit references with names and addresses, must be submitted to SUPCO’s Credit Department. Application forms may be obtained by contacting your sales representative.


WARRANTY

Sealed Unit Parts Co., Inc. warrants that it will repair or furnish without charge a similar product to replace any product which, within the specified warranty term after the date of sale by the Wholesaler, is proved to the satisfaction of Sealed Unit Parts Co., Inc. , to have been defective at the time it was sold. Said warranty is in effect only when said item is used in accordance with the instructions and recommendations of Sealed Unit Parts Co., Inc.

This warranty applies only to products which, after shipment from the factory, have not been altered, changed, repaired, or mistreated in any manner whatsoever.

This warranty to repair or replace is the only warranty either expressed, implied or statutory and is the only warranty being issued herein; Sealed Unit Parts Co., Inc.’s liability in connection with its products is expressly limited to the repair or replacement of defective parts. All other damages and warranties, statutory or otherwise, are being expressly excluded.

No representative of Sealed Unit Parts Co., Inc. has authority to change this warranty in any manner whatsoever. No attempt to repair or promise to repair or improve any part covered by this warranty by any representative of this company shall be effective unless signed by a properly authorized officer of Sealed Unit Parts Co., Inc.

 


OUT OF WARRANTY PRODUCTS

Do not send any product for repair without following the Return Policy and Procedure herein.



RETURN GOODS POLICY & PROCEDURE

RETURN GOODS POLICY & PROCEDURE

Return Goods Policy
All pre-approved returns must have a completed Return Goods Authorization (RGA) Form (located herein) and the RGA number must be printed on the outside of the package or it may be returned to you. No credit will be authorized on the following claims:

· Returns out of Warranty (expired or void)
· Returns without proper authorization number
· Invalid or non-current part number
· Special Order items
· Non-SUPCO Items – products manufactured by others

Credit or exchange will be issued upon SUPCO inspection and approval.

All returns must be shipped freight prepaid. SUPCO reserves the right of final approval on all returns. For information on warranty periods, please consult your owner’s manual.

Please return item(s) with RGA number marked on the outside of the box to the address listed below:

Sealed Unit Parts Co., Inc.
P.O. Box 21
2230 Landmark Place
Allenwood, NJ 08720


Return Goods Procedure:

Directions:
Please complete the RGA form and fax it to SUPCO at (800) 458-2818. RGA forms can be acquired by copying from the SUPCO Price List, downloading from our website or requesting one from Customer Service. Upon review and approval, you will be notified via fax, email or telephone of the appropriate action:

1. For Field Scrap & Credit Items – You will be informed of the Credit amount and RGA number (for your reference). No need to return any product to SUPCO.

2. For Repair/ Replace/ Return Items (both in Warranty and out of Warranty) – Place a copy of the completed Return Goods Authorization (RGA) form (make sure RGA# is on form) and a copy of the original invoice for the items you are returning. Be sure to write the RGA # on top of the package you are returning. The package must be sent prepaid. Product(s) are subject to inspection. For complete and proper analysis, be sure to include all accessories with your unit.


STOCK ADJUSTMENTS for CREDIT

Requests for stock adjustment returns must comply with the above return policy. All stock adjustment returns will be subject to a restocking charge of 25% of the price.
Items that are to be returned must be items listed in the most recent published price sheet (no obsolete or discontinued items), must comply with the RETURN POLICY requirements and must be in new and saleable condition. If not, additional restocking charges may apply at the discretion of SUPCO and said charges will be deducted from any credit issued. Discontinued items are not returnable.

To initiate a stock adjustment return, please fax the completed RGA form to Customer Service at (800) 458-2818. Upon review of the list of products to be returned, an RGA number will be issued for those items SUPCO deemed acceptable. Only items approved on the RGA are returnable. Any other unauthorized items that are returned against the approved RGA will be disposed of with no credit payable.


UNIT OF MEASURE (UM) –


The Unit of Measure Column identifies the pricing specifics for a particular item. The Price and Dealer Price are specific to the UM. The three UM used are:
BG = Bag BX = Box EA = Each

Note: For all Charts; each Box (BX) contains 60 charts.

Minimum/ Multiple (Min/Multi)
Items listed with a Minimum/Multiple (Min/Multi) and * MUST be ordered in thse Minimum quantities and Multiples thereof. Items without * are suggested order quantities.

Case Quantity (Case Qty)
Indicates the item quantity for a separate shipping case.



DISCLAIMER: SUPCO is not responsible for typographical errors and reserves the right to correct any such errors at the time of purchase.
Due to the dynamic resource environment, SUPCO reserves the right to make price adjustments at time of order without prior notification to customer.
SUPCO intends to maintain its current prepaid freight levels. But, due to the volitility of freight rates, we reserve the right to adjust our freight policy if warranted.


ORDERING INFORMATION

ORDERING INFORMATION

SEALED UNIT PARTS CO., INC. SUPCO INTERNATIONAL LTD.
PO BOX 21, ALLENWOOD, NJ 08720 USA PO Box 8047, 3 Ha’omanut St.
www.supco.com, info@supco.com Netanya 42180, Israel

PHONE: TOLL FREE (NATIONAL and CANADA) 1-800-333-9125 Phone: 972-9-865 4101
IN NEW JERSEY 1-732-223-6644 Fax: 972-9-865 9111

FAX: TOLL FREE (NATIONAL and CANADA) 1-800-458-2818 Fax: 972-9-865 9111
IN NEW JERSEY 1-732-223-1617


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