RETURN GOODS POLICY & PROCEDURE
Return Goods Policy
All pre-approved returns must have a completed Return Goods Authorization (RGA) Form (located herein) and the RGA number must be printed on the outside of the package or it may be returned to you. No credit will be authorized on the following claims:
Returns out of Warranty (expired or void)
Returns without proper authorization number
Invalid or non-current part number
Special Order items
Products not sold by SUPCO® Credit or exchange will be issued upon SUPCO® inspection and approval.
All returns must be shipped freight prepaid. SUPCO® reserves the right of final approval on all returns.
For information on warranty periods, please consult your owner's manual.
Please return item(s) with RGA number marked on the outside of the box to the address listed below:
Sealed Unit Parts Co., Inc.
P.O. Box 21
2230 Landmark Place
Allenwood, NJ 08720
Return Goods Procedure:
Please complete the RGA form in the section below or download it from
1. For Field Scrap & Credit Items — You will be informed of the Credit amount and RGA number (for your reference). No need to return any product to SUPCO®.
2. For Repair/ Replace/ Return Items (both in Warranty and out of Warranty) — Place a copy of the completed Return Goods Authorization (RGA) form (make sure RGA# is on form) and a copy of the original invoice for the items you are returning. Be sure to write the RGA # on top of the package you are returning. The package must be sent prepaid. Product(s) are subject to inspection. For complete and proper analysis, be sure to include all accessories with your unit.
To contact our customer service department directly please call 1-800-333-9125